Linear LED Wall Washer Upward Outdoor Aluminum Light
Shipping & Returns
Refined logistics for the modern British home.
Delivery Logistics
Free UK Shipping: Complimentary tracked delivery on all orders nationwide.
Processing: Orders are prepared within 1-2 business days.
Order Cutoff: 17:00 GMT for same-day processing.
Transit Time: 7-12 business days via DHL or FedEx (8-14 days total).
Secure Tracking
All shipments are fully insured. A tracking number will be provided via email immediately upon dispatch.
We utilise sustainable, eco-friendly packaging to ensure your items arrive safely while minimising our footprint.
Returns Policy
30-Day Window: Returns are accepted within 30 days of the delivery date.
Restocking Fee: None. Touched Home Decor does not charge restocking fees.
Defective Items: No cost to the customer for incorrect or damaged products.
Customer Remorse: The cost of return delivery is the responsibility of the customer.
Need Assistance?
Contact our support team within 14 days for any missing items.
Return and Refund Policy
This Return and Refund Policy applies to all purchases made through the Touched Home Decor website and complies with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
For questions about returns and refunds, please contact our customer service:
Email: contact@touchedhomedecor.com
Your Statutory Rights
Under UK law (Consumer Contracts Regulations 2013), you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
Return Window
You have 14 days from the date of delivery to return your purchase for any reason. To exercise your right to cancel, you must inform us of your decision within this period.
How to Initiate a Return
1. Contact our customer service at contact@touchedhomedecor.com within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will provide you with return instructions and, where applicable, a prepaid return label
Return Shipping Costs
Defective, Damaged, or Incorrect Products: We will cover all return shipping costs. This includes:
- Products that arrive damaged or defective
- Wrong items delivered
- Items that do not match their description
Change of Mind Returns: You are responsible for the cost of returning the item. The cost of return delivery will be deducted from your refund, or you may arrange your own return shipping.
Return Conditions
To be eligible for a return, items must be:
- Returned within 14 days of delivery
- Unused and in the same condition as received
- In original packaging with all tags and labels attached
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products made to your specifications
- Hygiene products (unless unopened and in original sealed packaging)
- Items marked as final sale or clearance
Damaged or Defective Goods
If you receive damaged or defective goods:
1. Contact us within 48 hours of delivery
2. Provide photographs showing the damage or defect
3. We will arrange free collection or provide a prepaid return label
4. You will receive a full refund or replacement at no additional cost
This is in accordance with your rights under the Consumer Rights Act 2015.
Product Never Arrived
If your order has not arrived:
1. Contact us immediately
2. We will investigate with our courier service
3. If the item cannot be located, we will provide a full refund or send a replacement
Refund Process
Processing Time: Once we receive and inspect your returned item, we will process your refund within 14 days of receiving the return.
Refund Method: Refunds will be issued to your original payment method.
Inspection: We reserve the right to inspect returned items. If items are not in their original condition, are damaged, or show signs of use not caused by our error, we may reduce the refund amount or refuse the return.
Notification: You will receive an email confirmation once your refund has been processed.
Return Address
All returns should be sent to:
Touched Home Decor
Returns Department
Jubilee Central
62 King Edward St
Hull, HU1 3SQ
United Kingdom
Cancellation Before Shipping
You may cancel your order at no cost before it has been dispatched. Once shipped, standard return procedures apply.
Your Legal Rights
This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For more information about your rights, visit www.gov.uk/consumer-protection-rights
Contact Us
For questions about returns or refunds:
Company Name: Touched Home Decor
Email: contact@touchedhomedecor.com
Address: Jubilee Central, 62 King Edward St, Hull, HU1 3SQ, United Kingdom
Customer Service: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
We aim to respond to all enquiries within 24-48 hours.
DESCRIPTION
Bring professional architectural lighting to your home's exterior with the Linear Up-Light Wall Washer. Designed to be mounted at the base of a wall, this fixture projects a uniform wash of light upwards, creating a stunning "grazing" effect that highlights the texture of brick, stone, and rendered facades. Available with an optional "Baffle" (Anti-Glare Shield) to protect your eyes from direct light, it focuses the beam strictly on the architectural surface. Engineered with a low-voltage DC 24V system for safety and longevity, it is the ultimate choice for illuminating garden fences, retaining walls, and villa perimeters.
HIGHLIGHTS
- Professional "Wall Grazing" Effect: By lighting the wall from a steep angle, this fixture accentuates the natural textures of brickwork and stone, adding dramatic depth and shadow to flat surfaces.
- Optional Anti-Glare Baffle: Choose the "With Baffle" model for a discreet lighting source. The integrated shield hides the LEDs from view, ensuring you see the illuminated wall, not the glare of the bulb.
- Robust IP65 Weatherproofing: Built from heavy-duty aluminium and tempered glass, this unit is fully sealed against British rain, dust, and jets of water, ensuring reliable performance in all seasons.
- Safe Low Voltage (24V) System: operates on DC 24V, which is safer for outdoor garden use and allows for longer cable runs with less voltage drop compared to 12V systems (Requires external transformer).
DETAILS
| Product Name: | Linear Architectural Wall Washer |
| Style: | Architectural / Landscape / Commercial |
| Material: | Die-Cast Aluminium + Tempered Glass |
| Finish: | Industrial Grey |
| Light Source: | Integrated High-Power LED |
| Power Options: | 18W / 24W / 36W (Determines brightness & throw height) |
| Colour Temperature: | Warm White (3000K) / Cool White (6000K) |
| Anti-Glare: | Optional Baffle (Recommended for walkways) |
| Voltage: | DC 24V (Requires LED Driver) |
| Waterproof Rating: | IP65 (Outdoor Safe) |
| Installation: | Surface Mounted (Floor/Wall Base) |
| Applicable Scene: | Brick Facades, Garden Fences, Retaining Walls |
WEIGHTS & DIMENSIONS
| Profile Dimensions: | |
| Standard Length: | Approx. 100 cm (Standard for 18W-36W linear bars) |
| Width/Height: | Compact low-profile design (Approx. 4-6 cm) |
| Throw Height (Approx): | |
| 18W Model: | Lights up to approx. 2 - 3 metres |
| 24W Model: | Lights up to approx. 3 - 4 metres |
| 36W Model: | Lights up to approx. 4 - 5 metres |
NOTE
1 in = 2.54 cm; 1 cm = 0.39 in
* CRITICAL: This fixture operates on DC 24V. It requires a 24V LED Transformer/Driver (sold separately) to connect to UK 240V mains. Do not wire directly to the mains.
* We recommend the "With Baffle" version for areas where people will be walking past, to avoid eye dazzle.
* Should you require any further information about our products and services, feel free to Contact Us.
